1. Introduction
1.1 Welcome to Wisewellwater Inc. Wisewell is a direct-to-consumer company focused on sustainable consumer technology, providing water purification devices and related services (the “Services”) through its website (the “Site”) and related platforms.
1.2 These Terms and Conditions (the “Terms”) govern your subscription to Wisewell products and services (“Subscriptions”). By placing a Subscription Offer (as defined below), you agree to be bound by these Terms.
1.3 Please read these Terms carefully. These Terms constitute a legally binding agreement between you (“You”, “Customer”) and Wisewellwater Inc. (“Wisewell”, “we”, “us”).
2. Communications
By accepting these Terms, you agree that communications may be made via:
- Electronic mail (“Email”)
- Messaging platforms (including WhatsApp)
- Notices posted on the Site
Such communications shall satisfy any legal requirement for written communication.
3. Eligibility
You represent that:
- You are at least 18 years of age
- You have the legal capacity to enter into a binding contract
4. Use of services
You agree to use the Services only for lawful purposes and in accordance with these Terms.
5. Product listings
5.1 Product characteristics. Subscription products and services are described on the Site. We reserve the right to modify product characteristics, composition, packaging, or availability at our sole discretion, provided such changes do not affect already confirmed Subscriptions unless required by law.
5.2 Reusable packaging. Certain Subscription Products are delivered in reusable packaging. You agree to retain such packaging and return it where required upon product return or termination of the Subscription.
5.3 Product representation. Product images are illustrative only and may vary from actual products.
5.4 Availability. All products are subject to availability. If a product becomes unavailable prior to Subscription confirmation, we will notify you.
6. Ownership of subscription products
6.1 Ownership. At all times, Wisewell retains full ownership of Subscription Products unless explicitly stated otherwise in writing. We are not obligated to deliver products or perform services until full payment has been received.
6.2 Ownership labels. Subscription Products may include labels indicating Wisewell ownership. You agree not to remove, alter, or obscure such labels and to maintain them in good condition.
6.3 Use and possession. You shall not transfer, sublease, sell, or encumber Subscription Products while under your possession without prior written consent.
6.4 Return of products. Upon termination, cancellation, or request by Wisewell, you agree to return any Subscription Products owned by Wisewell in good condition (reasonable wear and tear excepted) within 14 days of the effective date of such termination, cancellation, or request. Failure to return the product within this 14‑day period may result in additional charges, including the full replacement cost of the unit.
7. Subscriptions and subscription acceptance
7.1 Placing a subscription. You may place a subscription via the Site (“Subscription Offer”) by providing required information including:
- Selected products
- Delivery address (“Specified Address”)
- Contact details
7.2 Accuracy of information. You are responsible for providing accurate and complete information. You must notify us within 48 hours of any inaccuracies. We reserve the right to cancel Subscriptions where inaccuracies create risk (e.g., fraud).
7.3 Evaluation Period. The Evaluation Period begins on confirmed delivery. During this period, you may cancel for a full refund of your first payment, conditional on return of the device within 30 days. Standard terms apply after the Evaluation Period ends.
7.4 Irrevocability. After the Trial Period, Subscription Offers are irrevocable except at our discretion or by mutual written agreement.
7.5 Contract formation. A Subscription Offer constitutes an offer by you. A binding contract is formed only upon issuance of a Subscription Confirmation by Wisewell.
7.6 Subscription fees. Subscription fees include:
- Recurring subscription charges
- Any applicable add-ons or service fees
7.7 Acknowledgement. Receipt of a Subscription order does not constitute acceptance. Acceptance occurs only upon confirmation.
7.8 Changes before fulfillment. Requests to modify Subscription details prior to fulfillment may be accommodated at our discretion but are not guaranteed.
8. Billing and payments
8.1 Payment authorization. By subscribing, you authorize Wisewell to charge your selected payment method for all applicable fees.
8.2 Payment method setup. At signup, Checkout collects and verifies your payment method and stores it for off-session subscription billing.
8.3 Initial payments. If your selected plan includes a down payment, that amount is charged at checkout. For subscription plans, the full first payment is charged at checkout to secure your unit and confirm your order. This amount is fully refundable upon return of the unit with our prepaid label within the trial period. This charge does not begin your free trial period; the trial period begins on the date of confirmed device delivery.
8.4 Failed payment method setup. If your payment method cannot be verified or charged when due, Wisewell reserves the right to delay shipment, suspend the subscription, cancel the order, or contact you to update your payment method before proceeding.
8.5 First billing date. Your first subscription payment is charged at checkout. This secures your unit and counts as your first monthly payment. If you return the unit within the 30 days using our prepaid label, this payment is fully refundable.
8.6 Recurring billing. Your second payment is due 30 days after delivery, with subsequent payments billed monthly thereafter at the stated subscription amount.
8.7 Automatic renewal. Subscriptions automatically renew unless cancelled via the self‑service cancellation tool in your account as set forth in Section 15, with effect as specified therein.
8.8 Price changes. We reserve the right to modify pricing with reasonable notice.
9. Failed payments
9.1 If a payment fails:
- We may retry the payment
- Your Subscription may be suspended
- Continued failure may result in termination
9.2 Wisewell reserves the right to recover Subscription Products in the event of non-payment.
9.3 Payment method validity. You are responsible for maintaining a valid and chargeable payment method on file from the date of order placement through the duration of your subscription. Wallet-based payment methods (including Apple Pay, Shop Pay, and Google Pay) may have limitations for recurring billing. Wisewell reserves the right to request a direct card payment method if your payment method on file cannot be successfully charged. You must update your payment method within 30 calendar days of being notified of a failed charge.
10. Pre-order validation
10.1 Wisewell may validate orders prior to shipment, including verifying that the payment method charged at checkout remains valid and that the first subscription payment has been successfully processed.
10.2 Wisewell reserves the right to cancel orders that fail validation. You will be notified, and any first subscription payment taken at checkout will be fully refunded.
10.3 Order validation does not guarantee product availability or delivery timelines, which remain subject to Section 11.
11. Delivery and installation
11.1 Delivery timelines are estimates and may vary based on availability and logistics.
11.2 You agree to provide access for delivery and installation where applicable.
11.3 Wisewell is not liable for delays caused by incorrect information, site conditions, or third-party factors.
12. Maintenance and service
12.1 Maintenance services and filter replacements may be included depending on your plan.
12.2 You agree to:
- Use products in accordance with instructions
- Allow access for servicing where required
12.3 Failure to comply may affect service performance and warranty.
13. Warranty and disclaimer
Products are provided with a limited warranty against manufacturing defects. This warranty does not cover: misuse or improper handling, unauthorized modifications, or external factors outside our control.
14. Limitation of liability
To the fullest extent permitted by law: Wisewell shall not be liable for indirect or consequential damages. Total liability shall not exceed the amount paid by you in the preceding 12 months.
15. Termination and cancellation
15.1 You may cancel your Subscription at any time through the self‑service cancellation tool available in your account settings. Cancellation will take effect immediately upon confirmation, or at the end of your current billing cycle as specified at the time of cancellation.
15.2 If you cancel after the Evaluation Period ends, your cancellation will stop all future charges, but no refund will be issued for the current billing period already paid.
15.3 Upon termination:
- Access to Services may cease immediately.
- Subscription Products must be returned in accordance with Section 6.4 (Return of products).
16. Severability
If any provision is deemed unenforceable, the remaining provisions shall remain in full force.
17. Waiver
Failure to enforce any provision shall not constitute a waiver of rights.
18. Intellectual property
All content, trademarks, and materials remain the property of Wisewell or its licensors.
19. Third-party rights
No third party shall have rights to enforce these Terms unless expressly stated.
20. Termination of services
We reserve the right to suspend or terminate Services where you breach these Terms or fraud or misuse is suspected.
21. Force majeure
We are not liable for delays or failure due to events beyond our control (including natural disasters, outages, or government actions).
22. Governing law
These Terms shall be governed by the laws of the State of Delaware.
23. Contact
For questions:
Email: support@wisewell.com
Website: www.wisewell.com