Shipping & Returns

Preorder Processing / Shipping / Cancellation Policy

If you decide to preorder an item on our website, please note the following:

  • Payment is charged immediately at checkout, not when the item ships.
  • At this point, Founder's Edition Wisewells have shipped, so we are no longer accepting cancellations on any preorder.


  • Regular order processing takes between 24 to 48 hours. Orders received on a weekend or holiday are generally processed the next business day.
  • If you need to update your order in any way, send an email to and we will try to accommodate you.