Questions

The Wisewell Nano uses a multi-stage filtration process, including a polypropylene (PP) filter, carbon filter, reverse osmosis (RO) membrane, and Maifan stone mineral filter. This system efficiently removes contaminants such as heavy metals, chemicals, and microorganisms while adding beneficial minerals.

The Nano features a 4-stage filtration process: PP filter, carbon filter, reverse osmosis membrane, and Maifan stone mineral filter.

The Model 1 is a freestanding unit with a larger size and greater water storage capacity, making it perfect for families and larger spaces. It offers flexibility, as it can be used as a standalone unit or connected to a water supply. The Nano is a compact, countertop unit designed for smaller spaces. Both models use the same advanced filtration technology, but the Nano features a more minimalist design.

14.8" (W) x 8.9" (D) x 14.8" (H)

No, the Wisewell Nano does not provide sparkling water. It only offers filtered still water in cold, room temperature, and hot options.

The Nano is available in Matte Black and Matte White.

Just add water. No plumbing. Please follow the setup instructions in our user guide. A power supply is required to operate the unit.

No drilling. No plumbing.

Yes, the Nano removes fluoride through its reverse osmosis filtration system.

Yes, the reverse osmosis membrane in the Nano removes micro and nano particles, ensuring clean and safe water.

Wisewell ensures that essential minerals such as calcium, magnesium, potassium, and sodium are preserved, maintaining healthy and tasty drinking water.

Its internal tanks hold 27 fl oz for room temperature water and 20 fl oz for cold water.

The Nano maintains a balanced pH level of around 7–8, ensuring the water is neutral and safe for consumption.

Yes, the water produced by the Nano is safe for all ages, including babies and the elderly.

The Nano provides a flow rate of 1.2 liters per minute (approximately 40 fl oz per minute).

The Nano offers cold water (46–50°F), room temperature, and hot water (185–203°F).

Yes, you can adjust the water temperature to your preference for cold, room temperature, or hot water. However, you cannot customize the exact temperature degrees.

No, the temperature settings cannot be deactivated.

The Wisewell Nano operates on 220V power.

Wisewell has undergone extensive testing at various labs worldwide. Our products are NSF Lead-Free certified and use FDA-approved filters, ensuring the safest and cleanest water for your home.

We offer flexible subscription and purchase plans. Visit the Nano product page to choose the option that works best for you.

After 2 years, the machine remains under Wisewell's ownership. However, you have the option to purchase it at a significantly discounted rate.

If subscribed, filter replacements are included in your monthly fees at no additional charge. If you purchased the machine, filter replacements are available via a separate subscription. Visit the product page for current pricing.

Delivery typically takes 1–2 business days within the contiguous United States.

We offer a 30-day satisfaction guarantee. If you're not satisfied, you can return the machine within 30 days for a full refund, provided it's in its original condition.

If you cancel after the first-month trial, a cancellation fee will apply along with a pickup fee. If you cancel within the first-month trial, no cancellation fee applies — only the pickup fee. Visit the product page or contact support for current fee details.

• For subscription: The machine is fully covered under warranty for the entire duration of the subscription contract.
• For ownership: The machine comes with a 1-year warranty.

The Model 1 is better suited for larger offices with higher water consumption. The Nano is compact, countertop-friendly, and ideal for smaller spaces or businesses with moderate water needs. Both use the same filtration technology — your decision should be based on space and water consumption requirements.

Yes, including regular filter replacements, cleaning, and system check-ups.

We accept both bank transfers and online payments.

Yes, you can schedule a demo to see the Wisewell system in action.

Yes, both monthly and annual reports covering water consumption, filter usage, and key metrics.

Real-time insights into water quality, filter life, environmental impact (plastic bottles saved), and cost savings compared to bottled water. Uses sensors, Bluetooth, and Wi-Fi connectivity.

The app connects via both Bluetooth and Wi-Fi, allowing monitoring from anywhere within your network or close range.

Yes, the app manages filter replacements and subscriptions, automatically delivering new filters based on usage and filter life.

Yes, the app sends reminders when it's time to replace filters.

Currently, the app is designed to manage one Wisewell machine at a time.

You can manage filter replacements and track water quality, but subscription payments must be managed through the website or customer support. Direct payment management is not yet supported in the app.

Yes, the app sends push notifications for issues such as water quality dropping below optimal levels or machine malfunctions.