Questions

Your questions,
answered.

Product overview

How does the Wisewell Nano purification system work?
The Wisewell Nano uses a multi-stage filtration process, including a polypropylene (PP) filter, carbon filter, reverse osmosis (RO) membrane, and Maifan stone mineral filter. This system efficiently removes contaminants such as heavy metals, chemicals, and microorganisms while adding beneficial minerals.
How many stages of filtration does the Nano have?
The Nano features a 4-stage filtration process: PP filter, carbon filter, reverse osmosis membrane, and Maifan stone mineral filter.
What is the difference between the Nano and Model 1?
The Model 1 is a freestanding unit with a larger size and greater water storage capacity, making it perfect for families and larger spaces. The Nano is a compact, countertop unit designed for smaller spaces. Both models use the same advanced filtration technology.
What are the dimensions of the Nano?
14.8" (W) × 8.9" (D) × 14.8" (H)
Does the Nano provide sparkling water?
No, the Wisewell Nano does not provide sparkling water. It offers filtered still water in cold, room temperature, and hot.
What colors does the machine come in?
The Nano is available in Matte Black and Matte White.

What are the requirements to install the Wisewell Nano?
Just add water. No plumbing. A power supply is required to operate the unit.
Is drilling required for installation?
No drilling. No plumbing.

Does the Wisewell Nano filter fluoride from water?
Yes, the Nano removes fluoride through its reverse osmosis filtration system.
Does it remove micro and nano substances?
Yes, the RO membrane removes micro and nano particles, ensuring clean and safe water.
What minerals are retained in the water?
Wisewell preserves calcium, magnesium, potassium, and sodium for healthy, tasty drinking water.
What is the water capacity?
Internal tanks hold 27 fl oz for room temperature and 20 fl oz for cold water.
What is the pH level of the filtered water?
A balanced pH level of around 7–8.
Can babies and elderly people drink water from the machine?
Yes, the water is safe for all ages.
What is the flow rate?
1.2 litres per minute (~40 fl oz / minute).
What water temperatures are provided?
Cold (46–50°F), room temperature, and hot (185–203°F).
Can I change the temperature settings?
You can switch between cold, room temperature, and hot, but exact degrees cannot be customised.
What credentials does Wisewell have?
NSF Lead-Free certified, FDA-approved filters, tested at multiple independent labs.

What payment plans are available?
Subscription and outright purchase plans. Visit the product page for current pricing.
After 2 years of subscription, will the machine be mine?
The machine remains under Wisewell's ownership but can be purchased at a discounted rate.
What are the filter replacement costs?
Subscribers get filter replacements included. Owners can add a separate filter subscription.

How long does delivery take?
Typically 1–2 business days within the contiguous United States.
What is the return policy?
30-day satisfaction guarantee — return in original condition for a full refund.
What is the warranty period?
Subscription: covered for the full contract length. Purchase: 1-year warranty.