Questions

The Wisewell features a 4-stage filtration process: PP filter, carbon filter, reverse osmosis membrane, and Maifan stone mineral filter.

All three models use Wisewell’s advanced filtration technology. 

• The Nano is a compact countertop unit ideal for smaller spaces. 
• The Model 1 is a freestanding unit with greater water capacity, ideal for families and larger spaces. 
• The Sparkle is our latest countertop model, offering chilled still and sparkling water in a sleek, compact design.

Nano: 8.9" W × 14.8" D × 14.8" H
Model 1: 14.4" W × 18.5" D × 45.7" H
Sparkle: 18.4" W × 8.7" D × 16.9" H

No. Sparkling water is available only with Wisewell Sparkle. Nano and Model 1 provide still filtered water.

Our Wisewell devices are currently available in Black and White, subject to model and availability.

Just add water. No plumbing. A power supply is required to operate the unit.

No drilling. No plumbing.

Yes, the Nano removes fluoride through its reverse osmosis filtration system.

Yes, the reverse osmosis membrane in the Nano removes micro and nano particles, ensuring clean and safe water.

Wisewell preserves calcium, magnesium, potassium, and sodium for healthy, tasty drinking water.

Internal tanks hold 27 fl oz for room temperature and 20 fl oz for cold water.

A balanced pH level of around 7–8.

Yes, the water is safe for all ages.

1.2 litres per minute (~40 fl oz / minute).

Cold (46–50°F), room temperature, and hot (185–203°F).

You can switch between cold, room temperature, and hot, but exact degrees cannot be customised.

NSF Lead-Free certified, FDA-approved filters, tested at multiple independent labs.

Choose the plan that works best for you: pay monthly or save with an annual subscription paid upfront. Both plans include a 30-day return & refund period.

The full payment reserves your unit and confirms your order. It is fully refundable within 30 days of delivery - simply return the unit with our prepaid label, and we refund every cent.

Your Wisewell remains Wisewell property throughout the subscription, regardless of how long you’ve been subscribed. Purchase is not currently a standard option; however, requests may be considered at Wisewell’s discretion and subject to approval and applicable terms.

Filter replacements are included with your Wisewell subscription at no additional cost.

Pre-order processing can take 1–6 weeks. Once shipped, delivery can take 2–5 business days.

You have 30 days from delivery to change your mind. Return your Wisewell within this period for a full refund of your subscription payment. Applicable return costs may apply. After 30 days, annual payments are non-refundable. You can cancel your annual plan at any time to stop the next annual renewal.

Subscription: covered for the full contract length. 1-year warranty.